We recently stayed here over the Fourth of July weekend and overall had a good experience. The biggest strengths of this hotel are definitely the staff and the location. Every employee we interacted with was friendly, welcoming, and genuinely helpful. Customer service here was excellent and made us feel appreciated throughout our stay.
The oceanfront rooms offer beautiful views, and the direct beach access is hard to beat. One feature we especially appreciated was the outdoor rinsing station when returning from the beach—it made it much easier to wash off sand before heading back inside. Parking was also plentiful and convenient, even during a busy holiday weekend.
The heated pool was a pleasant surprise and was very clean, making it enjoyable for both adults and kids. The fitness center was also well maintained and clean for anyone wanting to get a workout in while away from home. The complimentary breakfast was another nice perk that helped us get an early start before spending the day on the beach. The air conditioning in our room worked exceptionally well, which was a huge plus considering how hot and humid the Fourth of July weekend was.
That said, the property is beginning to show its age. Our room could have used a more thorough cleaning, as we found dead bugs along the inside balcony windowsill and crumbs and debris underneath the chair cushions. Nothing major, but enough to notice. The bathroom could also use an upgrade. At a beachfront hotel, a handheld shower head would make rinsing off sand much easier than the fixed shower head that's currently installed.
During our stay, the building fire alarm went off in the middle of the night, requiring the entire hotel to evacuate while the fire department checked everything out. Thankfully, it turned out to be a false alarm. While that certainly wasn't ideal—especially with small children—I don't hold it against the hotel since guest safety has to come first and these situations can happen anywhere.
Overall, this is a solid place to stay if you're looking for an oceanfront hotel with excellent beach access, good amenities, and a staff that truly cares about its guests. With a little more attention to room cleanliness and some updates to the aging rooms, this would easily be a five-star stay. We would certainly consider staying here again.
The hotel itself was clean, comfortable, and overall a good place to stay. The night staff was especially friendly and welcoming.
Unfortunately, my experience with one staff member during breakfast and later in the elevator was disappointing. During breakfast, I greeted her and received no response. While I was waiting for food, she appeared to close the omelet station despite seeing me standing there. I also witnessed her speak rather sharply to another guest who had accidentally opened the pancake machine.
Later, my wife and I encountered the same employee at the elevator. Rather than allowing guests to enter first, she rushed in with a large trash cart, leaving us waiting outside. She entered so quickly that she got on the wrong elevator, then later joined us on the next one without acknowledging the situation.
I understand everyone can have a bad day, but these interactions felt discourteous and inconsistent with the hospitality shown by the rest of the staff. Aside from this experience, our stay was enjoyable, and I hope management addresses guest-service expectations so future visitors receive the same level of friendliness demonstrated by the other team members.
Hotel was on the beach, rooms were nice and clean (non ocean side). Pool is smaller but fine and 5ft deep. Bathroom was small and door would not close, door kept hitting the door frame (406). staff was friendly for the most part. Pancake machine malfunctions and they dont bother to fix it, they just put a sign on it saying oops its not working and walk away. Sucks when Pancakes are the only thing your kid will eat from the very limited options available. I opened the front panel clicked the button the screen told me to. Pressed ok and it spit me out 2 Pancakes. Other people saw me get it to work and wanted Pancakes also till the old lady came over and yelled at me to not do that. Machine never worked the multiple days we were there and they didn't care. I tried multiple times between 7:30-9:30 and I only every saw it work once for a short time. Other breakfast options sucked. Egg white cheese omelet, gross turkey sausage, biscuits and gravy was OK but my kid wont eat that. Breakfast was the disappointment of our vacation at all 3 of our holiday Inn stays the last week. All 3 locations had issues with the pancake machines every single morning.
Staying here has been an absolute delight! The beds are incredibly comfortable, ensuring a restful night’s sleep. The access to the beach is fantastic, perfect for morning walks or relaxing by the sea. The morning buffet offers a wide variety of delicious food options to start your day right. The staff is exceptionally friendly and attentive, making you feel right at home. Overall, you truly can’t go wrong with this hotel. It’s a must-visit destination, so definitely check it out!
Great location. The ocean view rooms are great! Nice hotel with a nice breakfast. Clean rooms. Access to the beach is awesome it is right at the hotel, no need to go park at another access location.
